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Professor of Department of Educational Leadership, Administration, and Foundations 317B Bayh College of Education Indiana State University Terre Haute, IN 47809 Office (812) 237-2904 Fax (812) 237-8041 e-mail: Todd.Whitaker@indstate.edu

Purchase         

Dealing with Difficult Parents (And With Parents In Difficult Situations)
By Todd Whitaker, Indiana State University, and Douglas J. Fiore,
State University of West Georgia

This book helps teachers, principals, superintendents, and all educators develop a repertoire of tools and skills for comfortable and effective interaction with parents. It shows you how to deal with the parent who is bossy, volatile, argumentative, aggressive, or maybe the worst - apathetic. It provides specific phrases to use with parents to help you avoid using "trigger" words which unintentionally make matters worse. It will show you how to deliver bad new to good parents, how to build positive credibility to all types of parents, and how to foster the kind of parent involvement which leads to student success.

CONTENTS

- Describing Today's Parents
- What is Wrong With These Parents, Anyway?
- Building Credibility - Everyone Wants to Associate with a Winner
- Positive Communication with Parents - An Ounce of Prevention
- Listen, Learn, and Cultivate
- Never Let Them See You Sweat
- What if the Parent is Right?
- The Best Way to Get in the Last Word
- Do You Feel Defensive? If So, Something is Wrong
- Delivering Bad News - Hey, I'm Just the Messenger
- But, I Did Get a Good Deal . . . Examining the Car Salesman
- What if They Use the "F" Word . . . Fair?
- Focus on the Future
- Understanding Parental Involvement
- Increasing Parental Involvement with School
- Increasing Parental Involvement At Home

173 pp. paperback 
ISBN 1-883001-62-5 
$29.95 plus shipping & handling 
Publisher: 
  • Eye On Education 
  • 6 Depot Way West 
  • Larchmont, NY 10538 
  • FAX (914) 833-0761 
  • Phone (914) 833-0551 
  • website - www.eyeoneducation.com 
  •