(And With Parents In Difficult Situations) Do you have parents that you just dread dealing with? When they call on the phone or walk in your office do you get a sinking feeling? Do you ever have to deliver bad news to nice parents? This workshop will provide valuable tools for administrators to deal with hostile parents, build relations with all parents, and learn new techniques that can help you effectively deliver tough news in a positive manner. You will develop skills which will allow you to help everyone on your staff be more effective in dealing with these most challenging people.
